FAQ
HOW DO I JOIN THE 'BRAND HUB'
Please visit our BRAND HUB page and fill in the form. Make sure to include a brief description about you and your brand.
WHAT ARE THE PAYMENT OPTIONS
We accept all major credit/debit cards.
WHAT IS YOUR RETURN POLICY?
Please refer to the UK RETURNS page.
Currently we don’t accept any international returns.
IF AN ITEM IS SOLD OUT, WHEN WILL IT BECOME AVAILABLE AGAIN?
Our website uses a live inventory tracking system so as soon as the item has sold out it won’t necessarily be restocked.
HOW DO I KNOW THE ITEM WILL FIT ME?
We’ve included size guides on each product page so that you can purchase with confidence.
I FILLED IN THE CUSTOMER SERVICE FORM, WHEN CAN I EXPECT A RESPONSE?
We aim to respond to all enquiries within 48 hours.
HOW DO I FIND OUT WHEN NEW DROPS ARE GOING TO BE RELEASED?
Be sure to check out our instagram @theopenhouseltd where you’ll find all the latest news.
WHEN WILL I RECEIVE MY ORDER?
Once your purchase has been completed, a confirmation email will be sent to the email you provide us with. This email acts as an invoice and includes your order number.
Please allow 2 working days for the order to be shipped. From then the following shipping guidelines will come into effect;
UK - 3 to 5 working days
Europe - 7 to 10 working days
Worldwide - 7 to 10 working days
Once your order has been shipped you will receive a confirmation email updating the status of your order.
I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
Please get in touch with us ASAP using the contact form on the website.